Mariners Fancare: That's a Problem
Is there a point to this? What does it help to do all-digital ticketing?
April 17, 2021
I'm part of a season ticket group at Mariners Field (formerly Safeco, currently TMP, should be Griffey Park), and because of You Know What I haven't seen a game there since Sept. 2019 (M's over Reds, 4-3); but last month, the man who runs our group, Stephen, told the group there would be a season-ticket presale for socially distanced games in April. Anyone in? Some were. I considered it but decided not. I'd been vaccinated but I tend not to go for April games anyway. It's a time of high hopes but low temps. This year's beautiful April notwithstanding.
May, I went for it. My favorite games are weekday getaways, and we had one on May 5 against the Orioles. I wanted to see the Angels, too, with their triumverate of great stars: Trout, Ohtani, Pujols. Anthony Rendon would be a star in most cities but seems an afterthought in Anaheim. Last night Stephen came through: an email from Mariners Fancare: “Stephen Just Sent You 2 Mariners Tickets.” Yes!
And here my troubles began.
To get the tix I had to create a Mariners account. OK, sure, there you go. Which is when the website told me: “Your phone is your ticket” and “Add your ticket to your digital wallet.”
I've had iPhones forever but I never use the digital wallet. So I opened the app and tried to figure out what was what. What app did I need anyway? A Mariners app? No, a TicketMaster app. Crap. TicketMaster. OK, whatever. Yes, and here's my Apple ID password to download the app. Nope, that's not it. The password field shook its head at me. Double-checked the password. It was the right password. Did I input it wrong? I did. This time no headshaking.
But not yet: “You need iOS 13 or later to use this app.” Navigated to Settings —> General —> Updates. I was all updated. At 12.5. Went online and learned that iOS 13 is for iPhone 6S-Plus or later. I was on iPhone 6. I couldn't get iOS 13, which meant I couldn't get the TicketMaster app, which meant I couldn't get the Mariners tickets I'd just bought. Fun. Way too much fun for a Friday night.
The original email did come with a Mariners Fancare phone number at the bottom, so I tried that. I pressed what I needed to press for digital tickets, and after much ringing a voice message: If you know your party's extension, etc., otherwise press 0 to return to reception. There, I got an actual person, began talking about digital tickets, and she said, “You want digital tickets,” and transferred me back to the first line again. Repeat. When I got back to her again, I quickly explained the Sisyphean loop I was in, and she said, like Edgar in the famous commercial, “Yes, that's a problem.” Her solution was to get the tickets in person at the M's box office, which I might do. I'll also try the phone line again later today.
All of this has taught me an important lesson about being frugal and using my iPhone as long as I can. That's not the American way, gramps.
Hope to see you at the ballpark someday.